Orders

Orders are sent only after receipt of payment to our bank account or through PayPal.

We do not send on invoice. The cash on delivery option is only valid for store withdrawals.

Billing and confirmation

Each customer will receive an order confirmation by e-mail, then, once the payment is made, an invoice is sent with the order, as proof.

Payment

Your payment must be made in advance on our UBS bank account.

Coordonnées bancaires: 

Titulaire: Onglerie blueLotus Sàrl

IBAN : CH07 0900 0000 1550 4530 5
Patricia Rose Marie Gilloz-Granges
Rue du Léman 12 
1920 Martigny

PostFinance SA

Mingerstrasse 20

3030 Berne

Upon receipt of payment, the order will be sent.

complaints:

After 7 days from receipt of the parcel, claims or returns will not be accepted. Only undamaged products (in their original packaging) may be returned or exchanged.

For reasons of hygiene and safety, products without a "sealed closure" will not be accepted for return, unless the product is defective.

The customer is obliged to inform us in advance in order to obtain our agreement for the return of the parcel. In the case of an exchange, the cost of returning the parcel will be charged to the customer.

Package not received

Any package not received and arriving in return will incur a return shipping fee, packaging fees, and administrative fees to the customer.
In case of reshipment, the costs of the new shipment will also be charged extra.

Shipping costs

The shipping and packing costs are of the order of:

CHF 12.- under 50.- order
CHF 10.- between 50.- and 349.- order
Free from 350.- order

On-site pickup at the store:

Please make an appointment, please!
Free!
shipments

Deliveries are made only in Switzerland. Orders are shipped as soon as possible as a normal (without signature)package. If the items are not in stock, a partial delivery will be made and we will send you the balance of your order at no additional cost.

The delivery of your packages remains the responsibility of the buyer. Your orders are sent with the Swiss Post. As soon as your shipment is made, we will send you a tracking number by email.

Please check with the post office that your package is being delivered and to look for the causes of a possible problem during delivery.

If you are not present at the time of delivery and the Post Office was unable to deliver, it is your responsibility to go to your local Post Office to pick up your package or to call the Swiss Post Office to re-distribute your goods to the address of your choice.

If the items are not in stock, a partial delivery will be made and we will send you the balance of your order at no extra charge.